Legal
Privacy Policy
Last updated: April 8, 2026
Digital Views Media LLC ("Digital Views Media", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, or use services provided by Digital Views Media, including SMS messaging services we operate on behalf of our clients.
1. Information We Collect
We may collect the following types of information:
- Contact information: name, email address, phone number, and business name provided voluntarily through forms, bookings, chat widgets, or phone/SMS inquiries.
- Messaging content: content of messages you send us or to our client businesses through SMS, chat, or other channels we operate.
- Usage data: IP address, browser type, pages visited, referring URL, and interaction events.
- Appointment data: booking times, notes, and preferences you provide when scheduling a call or service.
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries, proposals, bookings, and support requests;
- Deliver, operate, and maintain our services (including AI chat, voice, and SMS automation) on behalf of ourselves and our clients;
- Send appointment reminders, booking confirmations, follow-ups, service updates, and marketing communications you have opted in to receive;
- Improve our website, products, and services;
- Comply with legal obligations and enforce our agreements.
3. SMS Messaging, Consent & Opt-Out
Mobile information is never shared for marketing or promotional purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service or message delivery (e.g., Telnyx), is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Digital Views Media uses SMS to communicate with individuals who have initiated contact with one of our client businesses — for example by filling out a form, using a chat widget, calling the business, or otherwise requesting contact. By providing your phone number through any of these channels, you consent to receive SMS messages from Digital Views Media on behalf of the business you contacted, including:
- Lead follow-up and response messages;
- Appointment confirmations, reminders, and reschedule requests;
- Service-related updates and notifications;
- Occasional promotional or marketing messages related to the business you contacted.
Message frequency varies based on your interactions with us and our clients. Message and data rates may apply.
Opt-out: You can cancel SMS messages at any time by replying STOP to any message. After you reply STOP, we will send a one-time confirmation, then stop sending SMS messages. You may resubscribe at any time by replying START.
Help: For help, reply HELP to any message or email us at support@digitalviewsmedia.com.
4. How We Share Information
We do not sell your personal information. We share information only in the following cases:
- Service providers: trusted vendors that help us operate our services (e.g., hosting, email, SMS delivery, analytics, payment processing) under confidentiality and data-protection obligations.
- Client businesses: when you contact one of our client businesses through a system we operate, the business itself receives your information so they can respond.
- Legal requirements: when required by law, subpoena, or to protect our rights, safety, or property.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
6. Your Rights
Depending on where you live, you may have the right to access, correct, delete, or restrict processing of your personal information, as well as to withdraw consent. To exercise these rights, contact us at support@digitalviewsmedia.com.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure.
8. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy or our practices, contact: